Buck Consultants
Needs
- Flawless execution of personalized compensation and benefit statements
- Streamlined process to meet deadlines and budget requirements
Global HR consulting firm Buck Consultants knew developing personalized compensation and benefits statements for their client would be an important and complicated project. The statements gave each of the client's employees a detailed breakdown of their total compensation package.
As Buck prepared to create the statements, they knew they needed an experienced and reliable partner. Buck's needs were clear and so was their choice for a new partner—Darwill, the nationally recognized leader in print and online communications. Darwill not only had an existing collaborative relationship with Buck, but also has a successful track record of delivering high customized and personalized statements. And as a single-source provider, Darwill was able to program, print, fulfill and mail from one location.
Ideas
- Proactively review past results to identify issues, opportunities and challenges
- Update status of programming, design and production on a weekly status call
The Darwill team began immediately reviewing the pitfalls encountered during the first run of the project to identify opportunities and possible challenges. They started with a test. Darwill applied their data expertise to program the statement using the specifications, artwork and data file. The Buck team tested and reviewed the Darwill samples.
Outcomes
- Error-free fulfillment process
- Programming and production costs on budget
- Statement mailed on time
The Darwill team was responsive in programming updates and providing revised samples to Buck within tight deadlines. The process was seamless and the results were positive. The statement mailed within the client's time frame, programming and production costs stayed within their budget, the fulfillment process was error-free and, most importantly, the client was happy, which made Buck happy and Darwill even happier.
